Services & Support
We align your business goals with the right technology to minimize downtime and make employees as efficient as possible.
Proactively managing your network is a vital step to avoiding downtime that can hurt your bottom line. With a managed service package, we will put the tools in place to keep your business running at a fixed monthly rate.
Below are the items covered under our All-In service plan:
- 24×7 server monitoring
- Comprehensive support (patch management, desktop optimization and security)
- Spam filtering
- Proactive technology management
- Off-site backups
- Virus and spyware removal
- Traffic utilization reporting
- Network mapping & documentation
- Technology planning
- Complete network design & analysis
- Cloud computing solutions
- Inventory management & auditing
- Internet service (all sizes / all types / all speeds)
- Business continuity and disaster recovery
The cloud is here and can’t be ignored. The cloud uses your internet connection to access applications, data and email hosted on servers in offsite datacenters. These services can be delivered securely to your computer, tablet and smartphone from anywhere with an internet connection. From Office365 to offsite backups to Software as a Service (SaaS), we embrace the cloud in our own business and our clients’ businesses. We can help determine if there are cloud services that are the right fit for you.
Below is a list of common cloud services:
- Hosted exchange
- Hosted Voip phone systems
- Hosted applications and SaaS
- Hosted virtual desktops and servers
- Mail continuity, archiving and spam filtering
- Off-site backups and disaster recovery
Don’t let a minor disaster put you out of business. Having a proper business continuity plan in place can greatly increase your ability to continue to operate normally without major disruptions to your business. Two key factors in this are your offsite data backups and the system in place to access that data after something happens.
We can put a business continuity and disaster recovery plan in place for you that is customized to your business needs. From offsite backups to offsite servers ready to take over as soon as a disaster hits, we can make sure you are prepared.
Maybe you’re concerned with the current rising costs of your IT services, or maybe you’re just running short on time because of your expanding business and need to hand over the reins of some services to someone else.
Whatever your reason, we can help with one of our three service plans:
Time and Materials
Billed per hour
Optional monitored antivirus
Safety and Security
Our On Demand plan, plus:
Automatic computer updates: Windows, Java and Adobe
Anti-virus provided by Sophos Managed Care
Hard drive monitoring
Network equipment support
Option for pre-paid hours at a discounted rate
Peace of Mind
Stable, flat-rate monthly bill
Network is fully monitored and managed
Unlimited onsite and remote support
Collaboration with other IT vendors
Large projects quoted separately