Services & Support

We align your business goals with the right technology to minimize downtime and make employees as efficient as possible.

Managed services.

Proactively managing your network is a vital step to avoiding downtime that can hurt your bottom line. With a managed service package, we will put the tools in place to keep your business running at a fixed monthly rate.

Below are the items covered under our All-In service plan:

  • 24×7 server monitoring
  • Comprehensive support (patch management, desktop optimization and security)
  • Spam filtering
  • Proactive technology management
  • Off-site backups
  • Virus and spyware removal
  • Traffic utilization reporting
  • Network mapping & documentation
  • Technology planning
  • Complete network design & analysis
  • Cloud computing solutions
  • Inventory management & auditing
  • Internet service (all sizes / all types / all speeds)
  • Business continuity and disaster recovery

Cloud services.

The cloud is here and can’t be ignored. The cloud uses your internet connection to access applications, data and email hosted on servers in offsite datacenters. These services can be delivered securely to your computer, tablet and smartphone from anywhere with an internet connection. From Office365 to offsite backups to Software as a Service (SaaS), we embrace the cloud in our own business and our clients’ businesses. We can help determine if there are cloud services that are the right fit for you.

Below is a list of common cloud services:

  • Hosted exchange
  • Hosted Voip phone systems
  • Hosted applications and SaaS
  • Hosted virtual desktops and servers
  • Mail continuity, archiving and spam filtering
  • Off-site backups and disaster recovery

Disaster recovery.

Don’t let a minor disaster put you out of business. Having a proper business continuity plan in place can greatly increase your ability to continue to operate normally without major disruptions to your business. Two key factors in this are your offsite data backups and the system in place to access that data after something happens.

We can put a business continuity and disaster recovery plan in place for you that is customized to your business needs. From offsite backups to offsite servers ready to take over as soon as a disaster hits, we can make sure you are prepared.

Service plans.

Maybe you’re concerned with the current rising costs of your IT services, or maybe you’re just running short on time because of your expanding business and need to hand over the reins of some services to someone else.

Whatever your reason, we can help with one of our three service plans:

On Demand

Time and Materials

Billed per hour

Break/fix only

Onsite support

Remote support

Optional monitored antivirus

Watchful Eye

Safety and Security

Our On Demand plan, plus:

Automatic computer updates: Windows, Java and Adobe

Anti-virus provided by Sophos Managed Care

Hard drive monitoring

Remote access

Network equipment support

Option for pre-paid hours at a discounted rate

All-In

Peace of Mind

Stable, flat-rate monthly bill

Network is fully monitored and managed

Unlimited onsite and remote support

Collaboration with other IT vendors

Large projectes quoted separately

Don't be shy.

Drop us a line anytime, and we’ll get back to you as soon as possible.